Refunds & Cancellation

We want every consultation to be valuable. This policy covers cancellations and our Money-Back Guarantee.

When you’re entitled to a refund

We issue a full refund when the fault is on the expert’s side — specifically when:

• the expert does not join the call, or
• the expert cancels the booking, or
• the session does not take place as promised due to the expert.

In these cases you can either request a full refund or ask the expert to reschedule — whichever you prefer. Use the “Report an issue” link in your booking email or WhatsApp, and our team will process it.

Cancellations by you

Once a booking is confirmed and paid, it cannot be cancelled by the client for a refund — the expert has reserved that time for you. If you can’t make it, please contact the expert to reschedule wherever possible. This keeps things fair for the experts who hold their calendars open for you.

How refunds are processed

Approved refunds are returned to your original payment method, typically within 5–7 business days.

Need help?

Email hello@advicebazaar.com and we’ll sort it out quickly.